Refund policy

Return & Refund Policy

At Nutriilab, we are committed to providing you with high-quality supplements and premium service. Due to the nature of our products (health and wellness supplements), we maintain a strict return policy to ensure safety and hygiene.

1. Return Eligibility

Please note that we do not accept returns or exchanges for a change of mind or if the product has been opened. We only accept returns under the following specific circumstances:

  • Damaged Product: If the product arrived damaged or leaked during transit.

  • Wrong Item: If you received an item different from what you ordered.

  • Fulfillment Error: If there was a mistake made by our warehouse team (e.g., missing items).

2. 15-Day Return Window

If your situation meets the criteria above, you have 10 days from the date of delivery to initiate a return request. Requests made after 15 days will unfortunately not be entertained.

3. How to Start a Return

To process your return, please follow these steps:

  1. Take a clear photo or video of the damaged or incorrect product.

  2. Contact our support team with your Order Number via:

    • WhatsApp/Phone: +1 (703) 332-5005

    • Email: nutriilab19@gmail.com

  3. Once your request is approved, we will provide you with the instructions to send the product back to our official address:

    • Return Address: 

      15369 Tina Lane,Woodbridge VA 22193

4. Refunds & Replacements

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund or replacement.

  • Replacements: If the item is in stock, we will ship a new one to you at no extra cost.

  • Refunds: If you prefer a refund, it will be processed to your original payment method within 10 business days.